How to sell

How to ship your phone to us?

Here's a step-by-step guide to help you ship your old phone:

Step 1: Back Up Your Data
Before sending your old phone, make sure to back up any important data, such as contacts, photos, videos, and files. Also, remember to remove sim card. 

Step 2: Factory Reset
Perform a factory reset on your phone to erase all your personal data and settings. This ensures that your information won't be accessible to anyone else.

Step 3: Pack your device
Wrap your old phone and any accessories in bubble wrap or packing material to protect them during shipping. Seal the box with packing tape to ensure it stays closed during transit. Make sure it's well-sealed to prevent any damage.
Step 4: Shipping
Once you've placed the sell order, we will email you a shipping label. Simply paste this label to your package and drop it off at your nearest Australia Post office.

Can I drop my phone off in person?

If you are based in Perth, you are welcome to drop your phone off in person. We have four conveniently located stores throughout Perth, so you can choose the one that's most convenient for you. We value the opportunity to meet our customers face to face.

"To make trading easier, we offer instant cash after your phone is verified by our expert when you visit the store."

Here are the details of our four stores:

1. CELLMATE ARMADALE
OPEN 7 DAYS
Address: Kiosk 5, Armadale Central Shopping Centre, 10 Orchard Avenue, Armadale 6112
Phone: 08 9399 3236
2. CELLMATE MADDINGTON
OPEN 7 DAYS
Address: KI002 Maddington Central, Cnr Burslem & Attfield Street, Maddington WA 6109
Phone: 08 9452 7733
3. CELLMATE RIVERTON
OPEN 6 DAYS
Address: K7 The Square Mirrabooka, 43 Yirrigan Drive, Mirrabooka 6061
Phone: 0450 777 110

We look forward to serving you at any of our convenient locations!